To create an account, click the "My Account" button at the top - right corner, fill in your details and follow the instructions in the confirmation email.
You can reach us via the Contact Us page, or email us at equestrianworldireland@gmail.com our support team typically responds with 24 hours. Or alternatively phone us in store on 01 6286853 9.30 to 5pm Monday to Saturday.
Orders are processed and despatched on the same day we receive them. You will receive a confirmation email with tracking information once your order has been shipped. Please note that dispatch times may vary during weekends and bank holidays.
If you find an item you ordered is unsuitable you can return it to us within 14 days of receiving it in its original condition and packaging. For more details visit our "Returns Policy for Online Sales" page which you will find listed at the bottom of this website.
Once we receive and inspect your returned item, your refund will be processed on the same or next day. The funds will be returned to your original payment method. Depending on your bank or card issuer, it may take an additional 3 - 7 business days for the refund to appear in your account.
We're sorry to hear that! Please contact us in store on 01 6286853 within 3 days of receiving your order. Provide your order number and details of the missing item. We'll investigate the issue and either send the missing item or offer a suitable resolution as quickly as possible.
We apologize for the mix-up! Please contact us in store 01 6286853 within 3 days of delivery. Have your order number and details of the product you were suppose to receive and we will arrange for a replacement or provide a suitable resolution as quickly as possible.
We're sorry your item arrived faulty. Please contact us in store 01 6286853 within 3 days of receiving the item with your order number and description of the fault, photos or videos of the issue can be sent to equestrianworldireland@gmail.com. We'll assess the problem and arrange a replacement, repair or refund as appropriate.
If you're looking for a specific product that is not currently available on our website, please reach out to our customer support by phone us in store 01 6286853 or email equestrianworldireland@gmail.com we will check availability and let you know if we can source it for you or when it might be restocked.
Gift vouchers can not only be used to purchase in our online store but also in our actual store in Maynooth and many of the equestrian shows with attend with our retail trailer. To redeem your gift voucher place your order online with your details and click to pay. Then phone us in store and we will inform you on the necessary steps to complete the transaction.
At present you can pay in Euro or Pounds Sterlings. For international shipping Tax is deducted from your order once your country is chosen at the payment stage, meaning you only pay the taxes and other charges applicable in your country.
