To complete an order

Click on the category of the product you are interested in. Click on the small picture of the product of interest to get a bigger version. This contains the details about your choice of product. Select the appropriate size and colour if applicable and type in the quantity of that product you wish to buy. Click ‘Add to basket’ and this will place the product in a ‘virtual shopping list’. You can add more items to this list, or go to the checkout where you can print out and pay ‘online’ with your credit card.  Orders can also be phone or faxed to us.

 

Should you have any queries about the security of your credit card details or our security policies please call or email us  at equestrianworld@eircom.net or phone 01 6286853 Fax 01 6290257.

 

Cost of Carriage

Republic of Ireland: – All orders over €60 or over are consigned and carriage paid. On orders less than €60 the charge will be €7.00 per parcel or actual cost if greater.

Northern Ireland:- All orders of €60 or over are consigned and carriage paid. On orders less than €60 the charge will be €7.00 per parcel or actual cost if greater.

Most orders are despatched in 24 hours, however, at peak times or when stock is limited delays may occur. At such times, please allow 28 days for delivery . You will be advised of any expected delays at the time of ordering.

It is important that a signatory is available to sign for the consignment at the advised delivery address only. Courier companies may make additional charges for second attempt deliveries or may require the addressee to collect from their local depot. If a signatory is not available at your usual address please consider an alternative delivery address where a representative for yourself is available to sign, or designate your workplace as your preferred delivery location.

 

Export / Overseas Orders

•  Export / Overseas Orders We will be happy to provide quotations for export orders: to include carriage/shipping and insurance, for deliveries outside the EEC.

* We recommend placing your order on-line as normal, then click the international despatch button at the checkout. We will only supply goods for export after a quotation has been accepted. (Please ensure your email address is correct)

 

Pricing

* We make every effort to maintain accurate prices on our web site, however, this is not always possible for reasons beyond our control. We reserve the right to discontinue any item and to change prices when necessary.

* Mail order purchases: It is our policy to only charge for in-stock items ready for despatch, items not in-stock or to follow will be charged for only at the time of despatch.

Exceptions to this rule:

* Orders of non stock items, special orders and made to measure purchases, will be charged for at the time of placing the order.

* Orders of this type that are placed on your behalf by Equestrian World , are non returnable. This does not effect your statutory rights.

 

Returns Policy

Returns

* Goods supplied from our on-line catalogue may be returned for a full refund less postage, on items that are unsoiled and in the same condition as despatched, if returned within 14 days of receipt of sale.

* Goods being returned to Equestrian World are the responsibility of the sender. We recommend that you obtain a certificate of despatch.

* Good being returned under complaint will not be accepted unless clean and dry. Health and safety Act 1972.

Damaged Goods

* Goods damaged in transit or due to faulty manufacture should be returned for our inspection. Replacement goods cannot be sent until we have received the returned goods, in the event of a manufacturing fault being accepted we will reimburse all your normal carriage costs in so doing.

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